Monday, 21 May 2012
Request for Return Authorization (RMA)

 





TO AID US IN PROCESSING YOUR REQUEST FOR SERVICE, WE ASK YOU TO PROVIDE THE INFORMATION REQUESTED BELOW.

ANY CHARGES RESULTING FROM THE SERVICE PROCESS WILL BE ASSESSED TO THE RESPONSIBLE PARTY. WHEN THE EVALUATION IS COMPLETED AN ESTIMATE FOR THE COST OF REPAIR WILL BE SENT TO YOU. IF WE DON'T GET A RESPONSE FROM YOU WITHIN 30 DAYS THE ITEM WILL BE CONSIDERED ABANDONED.
* Required
RESPONSIBLE PARTY: *
CONTACT NAME:*
CONTACT TEL:*
CONTACT FAX:
CONTACT EMAIL:*
BILLING ADDRESS: *
SHIPPING ADDRESS:*
PLEASE PROVIDE AS MUCH INFORMATION AS POSSIBLE REGARDING THE EQUIPMENT BEING SENT. ANY WARRANTY WORK REQUIRES A COPY OF THE PROOF OF PURCHASE (ORIGINAL INVOICE) BEFORE WORK CAN BE DONE. EVERY REPAIR ITEM SENT TO VIDTEK REQUIRES A RA NUMBER.

Please make note of ALL accessories sent with the repair item. Vidtek will be responsible only for those items described in this form. Accessories include such items as documentation, special boxing/packaging, cable assemblies, power cords, remote controls, batteries, power supplies, consummables are print paper/film, specialty holder/adaptors and possibly tape cassettes, CDs and DVDs. If not certain, please ask before sending the equipment. 
MAKE
MODEL
S/N
R/A
DESCRIPTION OF PROBLEM + INCLUDED ACCESSORIES
1.
2.
3.
4.
5.
6.

NOTE: IF SENDING IN A NETWORK CAMERA, PLEASE INCLUDE THE IP ADDRESS
Those items not serviced at a flat rate, are serviced at time and materials. Labor is charged at $85 per hour with parts at MFR list. Unless prior agreement has been made, an evaluation fee plus return shipping charges will be assessed any service item for which an estimate has been declined. Listed below are standard evaluation fees for common equipment types. Evaluation fees are waived when Vidtek disposal is authorized.
TIME LAPSE VCR
$125.00
DIGITAL RECORDER
$125.00
EVI/FCB/CCTV CAMERA
$85.00
XC/DXC/DFW CAMERA
$85.00
VIDEO PRINTER:
$125.00
PRO VIDEO CAMERA
$125.00
VIDEO MONITOR
$85.00
VIDEO PROC EQUIPMENT $85.00
SECURITY PTZ DOME
$85.00

QUESTIONS/COMMENTS/SPECIAL NEEDS 

MOST ITEMS REQUIRE SPECIAL PACKAGING FOR SHIPMENT. VIDTEK MAY RECOMMEND MINIMAL PACKAGING REQUIREMENTS FOR CERTAIN ITEMS, BUT, IN ALL CASES, IT IS THE RESPONSIBILTY OF THE CUSTOMER TO ADEQUATELY PACKAGE ITEMS TO ENSURE SAFE ARRIVAL AT VIDTEK. VIDTEK RESERVES THE RIGHT TO ADD A COST-COVERING CHARGE FOR THOSE ITEMS WHICH MAY NEED SPECIAL PACKAGING TO ENSURE SAFE RETURN TO THE CUSTOMER.

RETURN AUTHORIZATIONS THAT ARE ISSUED BUT NOT RECEIVED IN OUR SERVICE AND REPAIR CENTER WITHIN 30 DAYS OF ISSUANCE WILL BE CLOSED AND A NEW RA MUST BE REQUESTED BEFORE SENDING THE ITEM TO VIDTEK FOR REPAIR.
I Agree
Send a copy